Privacy Policy – Memory Imprints
Effective Date: November 4, 2025
At Memory Imprints, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Information We Collect
When you place an order or interact with our website, we may collect the following information: personal information (name, email address, phone number, mailing address), order information (details about products ordered and any images or files you provide for printing), and cookies and usage data (information about your interaction with our website to improve your experience).
2. How We Use Your Information
Your information is used for purposes including processing and fulfilling orders, communicating with you about order status or inquiries, improving our website and services, and marketing communications (if you have opted in).
3. Image Handling and Security
All images you upload for printing are stored securely on our servers. Access to images is restricted to authorized staff members who are trained in proper data handling practices. Once your order is complete, all images associated with that order are permanently deleted from our servers.
4. Returns, Refunds, and Custom Products
All products are custom-made, and therefore returns are not accepted. Orders are eligible for a refund only if the product is damaged upon arrival. Customers should contact us immediately at info@memoryimprints.com if a product is received damaged.
5. Cookies
Our website uses cookies to enhance your browsing experience, including keeping you logged in during your session, remembering your preferences and settings, and analyzing site traffic to improve our services. You can manage or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.
6. Sharing and Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. Information may be shared only with trusted service providers who assist in order fulfillment or website functionality under strict confidentiality agreements.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.
8. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us at info@memoryimprints.com.
9. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us at info@memoryimprints.com or by mail at 400-7000 McLeod Rd, Niagara Falls, Canada, L2G7K3.
Memory Imprints is committed to safeguarding your privacy while providing high-quality custom printing services. By using our website, you consent to the practices described in this Privacy Policy.